ChromaLabel Help Center

Depending on the shipping option you selected, 1-7 business days. Read more about our shipping carriers and process. 

We have two flat-rate options available:

• Choose Super-Saver $6 flat rate shipping, and your order will ship within 72 hours via USPS, UPS or FedEx.
  
• Choose Express Guaranteed $11 flat rate shipping, and orders placed before 2pm ET ship today via USPS, UPS, or Fedex.

We also support two-day and next-day shipping options

• Choose FedEx 2 Day, and orders placed before 2pm ET ship today. Prices generally start at $20.
• Choose FedEx Priority Overnight, and orders placed before 2pm ET ship today. Prices generally start at $40.

Tracking numbers are instantly emailed to you once the orders ships!

We're glad to discuss that with you. Call Victoria at 800-256-0435 or email at victoria@chromalabel.com. High- volume rates can start at 75 or 105 units, depending on the product. 

Absolutely. Call or email victoria@chromalabel.com with the account number you'd like shipping billed to, and we'll remove our shipping rate in the order. 

Sure thing!  We're here for you if you have questions or want help placing an order from 8-5 Central time on business days:

• Phone:  800-256-0435
• Fax: 785-246-9577

More Contact info details

Yes. Each country will have a different rate that is automatically generated after you put your shipping address in the shopping cart. 

Yes. Our policy is 30 days, no questions. Read the details of our Return Policy.

They're not very accurate, because all monitors display color differently. We're glad to send you a free color swatch in the mail. Please click here to fill out the online form for a free swatch (it only takes about 30 seconds).

Yes, we do offer ACH (direct transfer) payments over the phone.  If you'd like to pay in this way, please chat or call our great customer service representatives, and they'll get you set up!

For your protection, we don't store your card information in our system. 

Send in tax-exempt form/certificate to info@chromalabel.com.

From there, one of our delightful customer service reps will assist you!

Yes. This website runs on Shopify and uses their safe & secure payment gateway. More than 1,000,000 online stores operate on the global Shopify platform. 

Our products are exclusively available for online purchase. 

Why are my labels not lining up?
Usually you can change the paper type to "heavy paper" in printer settings - that often does the trick!

Why is the template pulling up blank?
There are 2 possible solutions to this - first, go to layout then view gridlines OR exit out of the template and re-download

See our full Templates FAQ page with a how-to video for more help >>