ChromaLabel's Golden Guarantee

NEED A 5-STAR SURE THING?

THE GOLDEN GUARANTEE

WE PROMISE // YOU GET TO RELAX

We stand by our products' intended use, 100%

it's all based on the golden rule...

It's how we try to live our lives, and it's how we run our business. We think it makes a difference.

Which means we stand by our products' intended use 100%, no matter what, no questions asked, no holds barred, no ifs, no ands, no buts. If you have a problem with the first pack/roll/item, we will solve it. Refund it. Send you a replacement. Whatever it takes.

Just reach out to our ChromaLabel Team. We're based here in Kansas, USA, and we're here for you, real live people, no phone trees during business hours.

It's how we want to be treated. And it's how we promise to treat you.

HOW DOES THE GOLDEN GUARANTEE WORK?

Our “Golden Guarantee” is built on a seamless order lifecycle—from immediate,

precise order intake to detailed production tracking, rigorous quality checks,

smooth financial processing, and proactive customer engagement. Think of it as

the VIP pass that turns every order into a gold standard!

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2. INTERNAL TICKET GENERATION

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Barcoded, tracked, visible at every step

Orders are entered into our system, tickets are printed (with barcoding), and detailed records are created. Team members like Rachael ensure every order is logged and prepared for production.

A clear, traceable order ticket ensures smooth handoffs to production and minimizes errors.

4. QUALITY ASSURANCE

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Continuous order monitoring & status

Continuous monitoring and validation of orders ensure production quality. Patrick and our Production Team employ a rapid response to any issues throughout

Our rigorous quality checks guarantee that only orders meeting our high standards reach our customers.

1. ORDER VERIFICATION

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We immediately validate every order

You'll get an email verification upon every order placed, with details including your order, quantity, variants, shipping options, and much more.

If there are any discrepancies, you can always reply, or give us a call. Nina or our other Customer Service members will make sure we're meeting your expectations!

3. SCHEDULING & ALLOCATION

Title

We get the recipe put together

Orders are scheduled and allocated efficiently to production. This includes stock ordering, quoting, and even new product creation/QC.

Coordinated scheduling led by John ensures production meets deadlines, keeping our promises to you!

5. BILLING & INVOICING

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Fully transparent pricing from quote to AP

Teams led by Lisa manage invoicing and financial tracking, ensuring our records and your expectations match precisely!

ChromaLabel's transparent financial processes mean you won't find a surprise in any invoice, and ensure a seamless financial experience for every one of your orders.

HOW DOES THE GOLDEN GUARANTEE WORK?

Our “Golden Guarantee” is built on a seamless order lifecycle—from immediate,

precise order intake to detailed production tracking, rigorous quality checks,

smooth financial processing, and proactive customer engagement. Think of it as

the VIP pass that turns every order into a gold standard!

Title

1. ORDER VERIFICATION

Title

We immediately validate every order

You'll get an email verification upon every order placed, with details including your order, quantity, variants, shipping options, and much more.

If there are any discrepancies, you can always reply, or give us a call, and we'll make sure we're meeting your expectations!

2. INTERNAL TICKET GENERATION

Title

Barcoded, tracked, visible at every step

Orders are entered into our system, tickets are printed (with barcoding), and detailed records are created. Team members like Lisa ensure every order is logged and prepared for production.

A clear, traceable order ticket ensures smooth handoffs to production and minimizes errors.

3. SCHEDULING & ALLOCATION

Title

We get the recipe put together

Orders are scheduled and allocated efficiently to production. This includes stock ordering, quoting, and even new product creation/QC.

Coordinated scheduling ensures production meets deadlines, keeping our promises to you!

4. QUALITY ASSURANCE

Title

Continuous order monitoring & status

Continuous monitoring and validation of orders ensure production quality. We employ a rapid response to any issues throughout

Our rigorous quality checks guarantee that only orders meeting our high standards reach our customers.

5. BILLING & INVOICING

Title

Fully transparent pricing from quote to AP

Teams led by Lisa manage invoicing and financial tracking, ensuring our records and your expectations match precisely!

ChromaLabel's transparent financial processes mean you won't find a surprise in any invoice, and ensure a seamless financial experience for every one of your orders.